Terms & conditions

Please read our terms and conditions carefully. We recommend that you print the terms out for reference in the future.

Walkers Woodburning Stoves (“we”, “our”) is a trading name of: Mr A E Walker, 101 High Street, Burford, Oxfordshire, OX18 4RG, Telephone: 01993 823246 Fax: 01993 822780

1. Conditions Applicable

1.1 By placing an order with Walkers Woodburning Stoves, the buyer agrees to be bound by these terms. If you do not accept these terms, you may not use this site or access or display any of the information made available to you at this site.

1.2 Walkers Woodburning Stoves shall sell and the buyer shall purchase the products in accordance with any written, electronic or verbal order of the buyer which is accepted Walkers Woodburning Stoves, subject in any case to these conditions, which shall govern the contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or is purported to be made, by the buyer.

1.3 Any variation of these conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by Walkers Woodburning Stoves, acting by its Proprietor  or some other person authorised in writing by him.

1.4 Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by Walkers Woodburning Stoves shall be subject to correction without any liability on the part of Walkers Woodburning Stoves.

1.5 If any provision of these conditions is adjudged invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of those provisions in question shall not be affected.

Your statutory rights are not affected

2. Images

2.1 All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. On the rare occasion that there is an error, we will advise you about it as soon as possible.

2.2 Pictures are for illustrative purpose only, and may not exactly match the product itself.

2.3 Colours may vary slightly to those illustrated.

2.4 Sometimes our product specifications may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price.

3. Price

3.1 Prices are correct at time of publication.

3.2 All prices include VAT at the standard rate (20%).

3.3 Walkers Woodburning Stoves reserve the right to change any advertised prices at any time.

3.4 Errors and omissions are accepted.

3.5 All prices are in Great Britain Pounds Sterling.

4. Offer and acceptance

4.1 A binding contract is formed between you and Walkers Woodburning Stoves when we receive your ‘acceptance form’ or when you receive confirmation from us by e-mail, telephone or other agreed means that your order has been accepted.

4.2 After acceptance the Buyer shall not be entitled to reject Products which are not in accordance with the contract.

4.3 Where the Buyer accepted any products then Walkers Woodburning Stoves shall have no liability whatever to the Buyer in respect of those Products.

4.4 To order goods you must be least 18 years of age.

5. Supply of goods

5.1 The Buyer is solely responsible for insuring that the Products are suitable and fit for the purpose.

5.2 Walkers Woodburning Stoves reserves the right to refuse the supply of goods at its discretion.

6. Payment

6.1 All orders must be paid for in full at the time they are placed.

6.2 Walkers Woodburning Stoves accept all major credit and debit cards, including Visa, Mastercard, Delta, Switch, Maestro. A 2% charge is made to a consumer for credit card payments.

7. Availability

7.1 All goods are offered subject to availability. Were goods are found to be unavailable or discontinued, Walkers Woodburning Stoves will offer a similar substitute if available, subject to your agreement.

7.2 Walkers Woodburning Stoves may make any changes in the specification of the products which do not materially affect their quality or performance required to conform with any applicable statutory requirements where the products are supplied to Walkers Woodburning Stoves’ specification.

7.3 If a suitable substitute is not available, the transaction for that item will be void and any payment will be returned.

7.4 In the event of any product being unavailable, Walkers Woodburning Stoves shall be relieved of any liability in connection with all such contracts or orders. In no case shall the company be bound to obtain or deliver Products from any other sources than those contemplated in the order.

7.5 Walkers Woodburning Stoves will not be held responsible for any costs incurred due to items being delayed or unavailable

8. Force Majeure

8.1 Neither party shall be liable for any default due to any act of God, war, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply.

8.2 Walkers Woodburning Stoves shall be entitled to delay or cancel delivery or to reduce the amount delivered if it is prevented from or hindered in or delayed in manufacturing, obtaining or delivering the products by normal routes or means of delivery through circumstances beyond its control.

9. Cancellation of orders

9.1 If you wish to cancel your order at any time later than the 7 days following receipt of your goods there will be a restocking charge of 10%. You are welcome to return any items using your own courier or alternatively we can offer a collection and return service. The cost for return transport of smaller items will be quoted on request. The cost for return transport of a stove is £70. The full original payment amount less restocking charge and any transport costs will be refunded to your account.

9.2 We reserve the right to refuse the return of any items after 28 days following delivery.

9.3 We will refund your payment within 28 days of the goods being returned.

9.4 If you would like to cancel your order, please email or write to us at the address provided.

10. Delivery

10.1 Walkers Woodburning Stoves endeavour to deliver all stock items within 28 working days from receipt of your order. Non stock items are currently taking longer than expected. All deliveries are subject to payment authorisation.

10.2 Delivery will be made by an agent of Walkers Woodburning Stoves between 8am and 5.30pm, Monday to Friday. On larger items our nominated courier company will contact you to arrange a convenient delivery day. Once confirmed, please ensure someone is at the delivery address on the nominated day. If our courier is unable to obtain a signature you order will not be left and you may incur and additional charge to redeliver your order.

10.3 Walkers Woodburning Stoves shall use reasonable endeavours to meet any date agreed for delivery, but will not be liable for any delay in delivery howsoever caused or any resulting loses incurred due to failure to deliver.

10.4 All goods must be signed for by an adult aged 18 years or over on delivery. When goods are signed for they are signed as received in good condition unless otherwise stated.

10.5 Delivery will be made to your door. Placement of your products is at the discretion of the delivery driver. Deliveries of stoves over gravelled or uneven drives are not possible; therefore please arrange an alternative delivery location. Please be aware that larger vehicles requiring wider access will be used for stove deliveries to ensure a tail-lift is available for offloading.

10.6 Free delivery (where applicable) applies only to Mainland UK. Some parts of Scotland and the Scottish Highland areas may be subject to a delivery charge at which point you will have the opportunity to cancel your order without charge.

11. If goods are delivered damaged or faulty

11.1 Please examine all goods on delivery in case any damage has occurred in transit. The driver should be notified immediately of any problems and the ticket should be signed accordingly.

11.2 We cannot guarantee to replace or repair items which have been signed for in good condition or ‘unchecked’ and are later found to be damaged. Any costs incurred in rectifying a damaged item that has been signed for in good condition may be passed onto the customer. This does not affect your statutory rights.

11.3 Walkers Woodburning Stoves will not accept any liability for any Products that have been repaired before the we have been given the opportunity to inspect them or to give authority for repair work to be carried out or in cases where non Company components have been used.

11.4 All items must be returned in their original packaging to prevent further damage.

11.5 All claims must be supported by photographic evidence and a written description of the issue, either via email or standard post.

11.6 If goods have been delivered in a damaged state and we feel the situation cannot be improved by authorising another delivery, we reserve the right to refund you in full for your order and cancel the order.

12. Title & Risk

12.1 Risk of damage to or loss of the Products shall pass to the Buyer upon delivery.

12.2 Not withstanding any other provision herein title in the Products shall not pass to the Buyer until Walkers Woodburning Stoves has received in cash or clear funds payment in full.

13. Privacy & Security

13.1 All personal details that you give us are securely stored. We do not supply or sell customers details to any outside organisation. We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep all details of your order and payment secure, but, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering.

14. Use of our site

14.1 To the fullest extent permitted at law, Walkers Woodburning Stoves is providing this site and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, prices, materials or products included in this site including, without limitation, warranties of merchantability, satisfactory quality and fitness for a particular purpose.

14.2 Except as specifically stated on this site, to the fullest extent permitted at law, neither Walkers Woodburning Stoves nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of it or the information, content, materials or products included on it. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Walkers Woodburning Stoves does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Walkers Woodburning Stoves its affiliates, directors, employees or other representatives.

15. Governing law and jurisdiction

This contract is subject to the law of England and Wales. All disputes arising out of this contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Representations

No statement, description, warranty condition or recommendation contained in any catalogue, price list or advertisement or communication or made verbally by any of the Agents or Employees of Walkers Woodburning Stoves shall be construed to enlarge, vary or override in any way thereof any of these conditions.

17 Consequential Loss

Walkers Woodburning Stoves shall not be liable for any costs claims damages or expenses arising out of any tortuous act or omission or any breach of Contract or statutory duty calculated by reference to profits income or accrual or loss of such profits income production or accruals or by reference to accrual of such costs claims damages or expenses on a time basis, to the fullest extent of the law. Please do not book installers for any items until you have received and checked your order in full.

18. Warranties & Liability

18.1 All goods supplied by Walkers Woodburning Stoves come with a manufacturer’s warranty of at least 12 months.

18.2 The stated warranties are on a parts only basis. We do not have service engineers on the road.

18.3 Walkers Woodburning Stoves shall provide the Buyer with such information as is required to claim under the manufacturer’s warranties. In the event of a claim, the Buyer shall in the first instance contact Walkers Woodburning Stoves customer service department.

18.4 Walkers Woodburning Stoves does not provide any warranty cover against defects in his own right.

18.5 In any event and despite anything contained in these conditions, in no circumstances shall Walkers Woodburning Stoves be liable in contract, tort (including negligence or breach of statutory duties) or otherwise howsoever, and whatever the cause thereof, (i) for any increased costs or expenses (ii) for any loss of profit, business contracts, revenues or anticipated savings, or (iii) for any special indirect or consequential damage of any nature whatsoever.

18.6 Warranty claims must be supported by photographic evidence and a written description of the issue, either via email or standard post.

18.7 Post installation warranty claims must also supported by identification details of the installer from the relevant regulatory body.

19. Links

Walkers Woodburning Stoves do not accept any liability for any website not under our control, which may act as a portal to our site or be connected by a link with our site or that we connect by a link to.

20. General

20.1 Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control and the party shall be entitled to a reasonable extension of its obligations.

20.2 These terms and conditions are subject to change at any time without prior notice to you.

Copyright ©

The contents of this site and other publications from Walkers Woodburning Stoves are owned or licensed to Walkers Woodburning Stoves or are used with permission by the owner, Reproduction strictly by permission only.


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